Our Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.
Last Updated: February 5, 2026
Introduction
JACQ Art (“JACQ Art,” “we,” “our,” or “us”) operates the JACQ Art web application and related services (collectively, the “Service”). This Privacy Policy describes how we collect, use, share, and protect information when you use the Service. By using the Service, you acknowledge that you have read and understood this Privacy Policy.
Who We Are (Data Controller)
For purposes of applicable data protection laws (including the GDPR where applicable), JACQ Art is the data controller of personal data processed under this Privacy Policy.
Controller: Mai Studio OÜ
Address:Tallinn - Estonia
Email: privacy@jacqart.com
Information We Collect
Information You Provide to Us
• Account Information: When you create an account, we may collect your name, email address, password, and account preferences.
• Billing Information: If you purchase a paid plan, our payment processors collect billing details (such as billing address and payment method). We do not store complete credit card numbers on our servers.
• Profile Information: Information you choose to add (e.g., company name, profile image).
• Design Content: Patterns, motifs, palettes, images, files, project data, comments, and other creative content you create, upload, or store in the Service (“Design Content”).
• Communications: Messages you send us (support requests, feedback, form submissions, surveys).
Information Collected Automatically
• Usage Data: Information about how you use the Service (features used, actions taken, session duration, error events, interactions).
• Device & Technical Data: Browser type, operating system, device identifiers, language settings, approximate location (derived from IP), screen resolution.
• Log Data: IP address, access times, pages viewed, referring URLs, and system activity.
• Cookies & Similar Technologies: Cookies, pixels, SDKs, and local storage used for authentication, preferences, analytics, and (where enabled) marketing.
Information from Third Parties
• Authentication Providers: If you sign in via Google/Apple or other providers, we receive basic profile info (e.g., name, email) as permitted by your settings.
• AI Service Providers: If you use AI features, certain inputs (for example, text prompts or uploaded images) may be processed by third-party AI providers to generate outputs.
• Payment Processors: We receive limited transaction metadata (e.g., payment status, plan type, renewal date, last 4 digits, country) from our payment processors.
How We Use Your Information
We use information we collect to:
• Provide and operate the Service (authentication, saving projects, rendering previews, exporting files).
• Process transactions and manage subscriptions, invoices, and receipts.
• Create and manage your account and preferences.
• Provide customer support and respond to requests.
• Send service and administrative communications (security alerts, confirmations, policy updates).
• Deliver AI-powered features (pattern generation, image processing, enhancements), including sending necessary inputs to AI providers when you choose to use those features.
• Improve the Service (debugging, performance monitoring, feature development, analytics).
• Maintain security (fraud prevention, abuse detection, access controls).
• Comply with legal obligations and enforce our agreements.
Legal Bases for Processing (EEA/UK)
If you are located in the EEA/UK (or where similar laws apply), we process your personal data under these legal bases:
• Contract: To provide the Service you request (e.g., account, storage, exports, billing).
• Legitimate Interests: To secure, maintain, and improve the Service (e.g., analytics, fraud prevention, product improvement).
• Consent: For optional cookies (where required), and marketing communications in certain jurisdictions.
• Legal Obligation: To comply with applicable laws (tax, accounting, regulatory, lawful requests).
How We Share Your Information
We do not sell your personal information. We may share information as follows:
Service Providers (Subprocessors)
We may share information with vendors that help us operate the Service, such as:
• Cloud hosting and storage
• Database and infrastructure providers
• Analytics and performance monitoring
• Customer support tools
• Email delivery providers
• Payment processors
• AI processing providers (when you use AI features)
These providers are authorized to process personal data only as needed to provide services to us and are required to protect it.
AI Processing
When you use AI-powered features, your AI inputs (such as prompts or uploaded images) and necessary technical data may be sent to third-party AI providers to generate outputs and return results to you. These providers process data according to their own terms and privacy policies and, where available, we aim to use settings and contractual controls that restrict use of inputs for provider training.
Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.
Legal Requirements and Protection
We may disclose information if we believe in good faith that disclosure is necessary to:
• comply with law, regulation, legal process, or governmental request;
• protect the rights, property, and safety of JACQ Art, our users, or others;
• prevent fraud, security incidents, or abuse.
With Your Consent
We may share information when you instruct us to do so or give explicit permission.
Your Design Content
Ownership
You retain all intellectual property rights to your Design Content.
License to Us
To provide the Service, you grant us a limited, non-exclusive, worldwide license to host, store, process, reproduce, and display your Design Content solely to:
• operate and maintain the Service,
• create technical previews (e.g., thumbnails, tiles, cached renders),
• enable exporting/sharing features you choose to use,
• provide support and troubleshoot issues you report.
AI Training
We do not use your private Design Content to train AI models without your explicit consent. If we ever offer an opt-in program (e.g., to improve models), we will clearly disclose it and require affirmative consent.
7Sharing Controls
Your designs are private by default unless you choose to share, publish, or collaborate with others. You control sharing settings available in the Service.
Data Retention
We retain information for as long as needed to provide the Service and for legitimate business and legal purposes.
• Account & profile data: retained while your account is active. After deletion, we generally delete or de-identify it within 30 days, unless longer retention is required for legal/security reasons.
• Design Content: after account deletion, we generally delete Design Content within 90 days (including active systems).
• Backups: backup copies may persist for up to 180 days before being overwritten or deleted on a rolling basis.
• Billing and tax records: we may retain invoices, receipts, and related transaction records for the period required by applicable law (often several years).
• Analytics: we may retain aggregated or de-identified analytics data for longer periods.
Retention can vary depending on legal obligations, dispute resolution, and security requirements.
Data Security
We implement appropriate technical and organizational measures to protect information, which may include:
• encryption in transit (TLS/SSL) and, where appropriate, encryption at rest;
• access controls and authentication safeguards;
• monitoring for suspicious activity;
• regular maintenance and security reviews.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and restricting access to your account.
Your Rights and Choices
Account Controls
You can update account information, manage preferences, and (where available) download or delete your data in account settings.
Data Protection Rights (EEA/UK and Similar Laws)
Depending on your location, you may have rights to:
• Access your personal data
• Correct inaccurate or incomplete data
• Delete your personal data
• Port your data (machine-readable format)
• Object to certain processing
• Restrict processing
• Withdraw consent (where processing is based on consent)
To exercise rights, contact info@maistudio.co. We may need to verify your identity before fulfilling your request.
Marketing Preferences
You can opt out of marketing emails at any time by using the “unsubscribe” link in those emails. Even if you opt out of marketing, we may still send transactional or service-related emails (e.g., password resets, receipts, security alerts).
Cookies and Similar Technologies
We use cookies and similar technologies for:
• Essential cookies: authentication, security, session management
• Functional cookies: remembering preferences and settings
• Analytics cookies: understanding usage and improving performance
• Marketing cookies: (if enabled) measuring campaigns and advertising effectiveness
You can control cookies through your browser settings and (where available) our cookie consent banner/preferences. Disabling certain cookies may impact Service functionality.
International Data Transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers, such as Standard Contractual Clauses or equivalent mechanisms.
Children’s Privacy
The Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal data, contact us at info@maistudio.co and we will take steps to delete it.
Third-Party Links and Integrations
The Service may link to third-party websites or integrate with third-party services. Their privacy practices are governed by their own policies, not ours. We encourage you to review the privacy policies of those third parties before using them.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last Updated” date. If changes are material, we may provide additional notice (e.g., in-app or email). Continued use of the Service after changes means you accept the updated policy.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at info@maistudio.co